IAG Statement of Service

IAG: Statement of Service

Careers and Progression Service IAG: Statement of Service

The service is available to all adults, regardless of age, race, disability, gender and social background, who are:

  • Thinking about returning to learning with Manchester Adult Education
  • Already on a course with Manchester Adult Education
  • Planning to progress from Manchester Adult Education to further learning and work

What is a career conversation?

A careers conversation is a one-to-one personal careers guidance appointment with a qualified and experienced Careers and Progression advisor. You may already have ideas about your future career that you would like to develop, or you may wish to explore what type of role you might be suited to. Our professional Careers and Progression advisors will give you the support, information and advice needed to make the best choices.

What can you expect from our Careers and Progression Service:

  • Respect at all times.
  • A confidential service (unless there is clear evidence of serious risk to either your welfare or that of others).
  • Time to explore your ideas, using current and relevant information such as local labour market information (LMI).
  • We use and store your personal information with General Data Protection Regulations (GDPR). Read our data protection statement.
  • Free impartial information, advice or guidance from a qualified and experienced advisor (all Careers and Progression advisors are qualified to Level 6, work to the national quality Matrix standards for IAG and follow the CDI code of ethics).
  • Access to appointments in MAES centres most convenient to you (includes evenings and online by arrangement).
  • Referral and signposting to relevant agencies if required e.g. employment support, benefits advice, immigration advice, mental health support.
  • Help to put together an action plan about what you need to do next and what we can do to help you progress and achieve your goals.
  • Staff who listen to your views and act on your feedback (where possible). Look out for our ‘You said, We did’ communications.
  • Share information about Make it Happen opportunities in MAES. Make it Happen is our approach to careers education information and advice. This includes employer talks, employability provision, facilitation of opportunities to support your progression e.g. work experience and site visits.
  • A reply to your request for a careers conversation within 5-10 working days.
  • Appointment restrictions may be applied during peak periods. 

There are some things we can’t help with (capacity and knowledge):

  • We are not a CV writing service, but we can support you to write your own CV or improve an existing CV.
  • We can only give limited advice on benefits and student finance. We can signpost you to the right place to get the advice you need.
  • We cannot advise you about immigration issues, but we can tell you where to go to get advice.
  • We are not trained mental health first aiders, but we can signpost you to appropriate organisations where you can get the appropriate support you need.

We expect learners to:

  • Be punctual for your appointment.
  • Contact the Careers and Progression advisor (by text, email or telephone) if you can’t make the appointment.
  • Give sufficient notice to the Careers and Progression advisor if you can’t attend an arranged appointment. This is so that we can offer the appointment to someone else.
  • Complete any preparation you are asked to do before appointments.
  • Complete the actions we agree in your action plan so we can make the most of each appointment.

We are committed to:

  • Monitoring the use of the service.
  • Improving the service.
  • Overcoming barriers to access.
  • Promoting the service effectively to all learners.

Feedback, compliments and complaints:

We welcome feedback. You can provide feedback by filling in our feedback form which our Careers and Progression Advisor will email to you.

You can also contact Emma Langlois at emma.langlois@manchester.gov.uk or speak to a member of the MAES Business Support team at reception who will confidentially and respectfully share your feedback with us.